Live person chat reporting
LivePerson market share in the Datanyze Universe
Even better than having performance indicators in plain view at all times is the fact reporting these metrics update in reporting time! As an agent chats, they can see information such as average chat length and CSAT live person chat reporting update automatically.
Skip to main content. Re-inventing Reporting LiveEngage takes a user-centric live person chat reporting to reporting and data. The platform is built around the idea that information about your operations and data should be easy to access, easy reporting understand, and constantly updated, helping you boost efficiency and performance while getting the most from your investment.
No need to wait for data Even better than having performance indicators in plain view at all times is the fact that these metrics update in real time! Clearly view in near-real live person chat reporting information such as: How much additional revenues are live person chat making?
Reporting options available in LiveChat
What is live person chat reporting revenue contribution of each agent? Measurement of support-related activities and goals reached. How many people viewed, clicked, live person chat engaged with you. How each of your digital engagement campaigns are /write-my-collage-essay-prompt.html.
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Can LivePerson data help your sales and marketing? LivePerson is a customer care platform for brands. It includes messaging on websites and in apps, chatbots, and analytics solutions.
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LiveEngage data and reporting are presented in context, per person, and per need. Business owners, customer care professionals, managers, and campaign directors receive only information relevant to them automatically when they log in.
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The engagements for which a visitor name is not displayed are NOT configured to display pre-chat surveys. LiveEngage Report Builder comes with a set of predefined dashboards which offer ready made reports. These predefined dashboards can be used out of the box, or manipulated to create customized reports which contain unique key performance indicators.
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